Products can be returned within 28 days of purchase by sending the product(s), order reference, and reason for return to:
Saturn Spares Distribution Ltd
19 Eastbourne Street
If the product(s) being returned is due to damages, or incorrect products being sent, a full refund with administered.
If the product(s) being returned is not due to the above reasons, a refund will be administered that matches the value of the product(s) purchased, and will not include the amount charged for shipping.
Failure to provide a reason for return, order reference, or the complete product (including any packaging) may result in a refund not being administered.
If you are returning a product for another product:
If the error is ours, you will not be charged any extra for replacement products/shipping.
If the error is NOT ours, you may be charged extra for difference in prices/shipping, and may not be refunded if the replacement product has a lower value than the original, but instead will be treated as an admin charge.
For any other information regarding returns, please contact the team on 0845 217 0581 between 9am – 5pm Monday to Friday, or email email@example.com out of hours.
Exclusions to this policy:
We will take into consideration when processing returns the following:
– Time difference between leaving our warehouse & arriving at your door (In reference to the 28 day term)
– Incorrect information on the website
– Large differences in price on replacement items
– Faulty electrical products