On this page you will find most of the frequently asked questions about all of our products and services, including questions about health benefits and maintenance needs.
Further enquiries? Please contact us either by our online chat, our contact page or our freephone number.
FAQs about Hot Tubs, Saunas, Steam Rooms & Covers
How much will it cost me to run a Hot Tub?
It has been calculated that when a hot tub is used for thirty minute sessions, six days a week, and with a water temperature maintained at 39 degrees, the costs only rack up to a low £3.65 a week, which roughly translates to £200 a year. Realistically, the electrical running costs will vary, but are likely to be between £5 – £7 a week depending on the model of hot tub chosen. Considering everything, it’s a relatively small price to pay for having access to a leisure facility from the comfort of your own home.
Can my Hot Tub be indoors?
Yes, however, it is important to remember that hot tubs require a well-ventilated
There is no access to my garden, how will I get the Hot Tub in?
We will attend site to see what access you have and offer alternative arrangements, for example, using a crane to hoist the Hot Tub into your garden.
Do you offer finance?
Yes we do. Please speak to a member of our sales team who will happily discuss the various finance options that we have.
How long will it take for delivery?
This depends on the season that you purchase your Hot Tub. This can be between 3-6 weeks.
Are there any Health Benefits
Medical Benefits – The Science behind it all.
Acupressure having been part of the east for centuries now comes to the west in a relaxing and beneficial medium.
Strenuous exercise can produce a build-up of lactic acid in muscles causing prolonged stiffness and muscle aches. Hot water hydro massage therapy increases blood circulation to sore muscles and joints allowing the body to metabolise the lactic acid and relieving soreness.
Bathing in deep hot water along with massage action causes blood vessels to dilate. This improves circulation, cardiac output and the release of toxins in the body.
Warm soothing water supports body weight allowing for gentle exercise and movement of limbs within the water, thus increasing mobility and is known to help with joint pain associated with rheumatism and arthritis.
Numerous North American medical studies have revealed a wide variety of additional health benefits including reduced blood sugar levels in diabetes.
UPPER BODY ZONE
Engulfed within the deep seat jets apply direct muscle massage, targeting known pressure points along either side of the spine.
Specialised neck jets can also be added to concentrate on problem areas.
LOWER BACK ZONE
Helps to alleviate chronic lower back pain. The oversized jets powerful rotating action relaxes tense muscles helping massage away fatigue and improving body movement.
LOWER BODY ZONE
Strategically positioned jets featured in this seat trigger reflexology points on the soles of the feet and your lower calf area.
UPPER BACK ZONE
The pulsating jets send streams of warm water to aching muscles, treating them to a sensation of finger-like massage known as petrissage. This will increase blood to the area, release toxins and sooth. Gentle, yet effective.
Can I fit one myself?
Yes. The Sauna comes flat packed with fitting instructions.
Can children use the Sauna and Steam Rooms?
There are no Health and Safety laws that set age restrictions on access to these areas. There is however evidence that young children are less able to control body temperature and more susceptible to heat injury.
How can I keep my sauna fresh?
To enjoy your sauna room to the full, you should spend a little time now and then keeping it clean and fresh. A clean sauna is not only more pleasant to bathe in, but it also performs better and lasts longer. Here are a few words of advice on what to do:
Use boat varnish to treat the door threshold and handles, as well as any floor decking, wooden flooring and steps. Applying several coats helps maintain the appearance of the wood and produces an attractive, durable and water-repellent finish. Benches and any skirting panels or backrests should be oiled on both sides with Tylo sauna oil. This odourless oil impregnates the wood to produce a water-repellent surface that makes cleaning easier. IMPORTANT! Leave walls and ceilings inside sauna rooms untreated. If the sauna has glazed wall sections or windows, it is advisable to treat the lower mouldings around the glass with extra care. Condensation often collects here and may damage the wood if these mouldings are not treated with boat varnish or impregnated with oil at frequent intervals.
To maximise the pleasure of sauna bathing it is important to keep sauna rooms clean and
fresh. Scrub the benches and floor regularly, preferably with a mild liquid detergent that leaves a pleasant fragrance.
Are there any Health Benefits?
Yes there are health benefits and they are as follows:
Thousands of environmental toxins saturate every aspect of our living environment. These toxins are unavoidable and are often absorb into our bodies. Since humans are bio- accumulators, the large quantities and numerous types of toxins we are exposed to overwhelm our bodies’ ability to metabolize and get rid of them naturally and thereby accumulate in our bodies. In time, the poison from toxins may result in immune symptom problems, such as chronic pain syndromes, multiple chemical sensitivity, chronic fatigue, fibromyalgia, migraines, heart disease, Alzheimer’s and cancer So, how can you best get rid of these harmful toxins? The perfect solution to help your body get rid of the environmental toxic chemicals (pesticides, heavy metals, alcohol, nicotine, sodium, sulphuric acid and hydrocarbon residues) is Body detoxification through sweating in a sauna. The heat deeply penetrates tissues triggering mobilization of chemicals from fat storage and directly into sweat and to help your body expel them.
Fat becomes water-soluble at a temperature of 100 F° before it begins to dissolve and enter the bloodstream to be removed from the body. The Sauna will increase the peripheral blood flow and remove fat through sweat. Weight loss is one of the great benefits of using a Sauna every day. A single therapeutic sauna session will burn as much as 300-600 calories. Another problematic and difficult to get rid of waste is cellulite, a gel-like substance made up of fat, water and wastes that are trapped in pockets below the skin. The sauna can assist this condition, as profuse sweating helps clear this form of unwanted debris from the body. Saunas are one of the most natural and healthy ways to burn calories without exercising!
A heating effect deep in the muscular tissues and internal organs is caused by the sauna. Our bodies respond to this deep heating effect via a hypothalamic-induced increase in heart volume and rate. This heart stress is beneficial because it leads to a cardiovascular training and conditioning effect. Medical research confirms that the use of a sauna provides cardiovascular conditioning as the body works to cool itself and involves substantial increases in heart rate, cardiac output and metabolic, while diastolic blood pressure drops, for improved overall cardiovascular fitness. Your heart is your most vital organ, it is important to take good care of it!
It has been proven that heat reduces pain sensation by direct action on both free-nerve endings in tissues and on peripheral nerves. The saunas heat penetrates deep into the skin, the muscle tissue, and alleviates symptoms such as back pain, sprains, strains, joint stiffness, muscle spasms and headaches as well as pains due to conditions such as Fibromyalgia, Osteoarthritis and Rheumatoid Arthritis. Heat therapy can assist in relieving the pain by blocking pain sensations. It improves blood flow and oxygen to enhance the body’s natural healing process. The improved blood flow and fluid exchange to the injured tissue helps reduce pain and inflammation. Heal your body with a Sauna!
Saunas are excellent for increasing blood circulation to the skin, which is essential for beautiful, youthful, glowing skin! This increased blood flow brings important nutrients to subcutaneous and surface tissue, promoting cellular activity and growth. By freeing your skin from accumulated dirt and dry skin cells you will experience a new inner glow. Saunas help firm and improve skin tone and elasticity. Infrared heat has been noted to reduce acne, eczema, psoriasis, burns and any skin lesions or cuts. Additionally, open wounds can heal quicker with reduced scarring. Keeping your skin healthy is an important part of maintaining a healthy body! Body Flexibility
Studies show that tissues heated to 130° and then stretched have exhibited an elastic elongation that persists long after the stretch is removed. A Saunas heat is a therapeutic haven for athletes looking for a pre-workout to warm up muscles for range of motion and increase flexibility to help prevent injury. It is also ideal for pre-warm-up for physical therapy and massage therapy, or for relaxing your muscles after a long workout. Sauna therapy has been noted to help increase athletic endurance and performance, as well as promote the healing process of body aches and inflammation reduction. Many Top Athletes incorporate saunas in their training.
Relax & Rejuvenate
Perhaps the most immediate relief you will get from basking in a Sauna is simple relaxation, as it melts away the stresses and tensions of the fast-paced life, leaving you feeling refreshed and rejuvenated! Your sauna will give your body an overall massaging effect, soothing jangled nerves and knotted muscles. Regular sauna use can help reduce stress and enhance your body’s energy supply!
Lower Blood Pressure
Studies show that repeated sauna treatments improve impaired blood vessel functions in patients with high blood pressure, diabetes and high cholesterol. This suggests a preventative role for sauna use for arteriosclerosis.
Heating of muscles during sauna use produces an increased blood flow level similar to that seen during exercise. Body temperature elevation also produces an increase in blood flow. As your body produces sweat to cool itself, your heart works at a higher rate to pump blood, increasing your overall circulation. At the same time the increased work load from your cardiovascular system helps free up harmful molecules in your blood vessels, allowing your body to flush them out through your sweat glands.
Some researchers believe that heat therapy can help stimulate the body’s immune system by elevating body temperature. The sauna’s deep heat penetration raises your body temperature, inducing an artificial fever. As it works to combat the “fever,” the body’s immune system is strengthened. The intense heat also stimulates production of white blood cells and therefore helping to target tumor cells. Studies have shown that extreme heat protects healthy cells and makes tumor cells more susceptible to radiation. This makes sauna heat a useful addition to cancer therapy treatment as it enables the use of lower doses of radiation. Other studies have shown that breast cancer was less prevalent among women who frequently use saunas.
Contraindications – Use of Sauna
It is neither implied nor should it be inferred that saunas prevent, treat or prevent any disease. DO NOT attempt to self treat any disease with a sauna without the supervision of a certified physician. Hydration is an important requirement for using a sauna and it is recommended to consume water before and after use. Please consult with your certified physician before using a sauna if any of the following items apply to you:
- Prescription Drugs
- Cardiovascular conditions
- Alcohol and illegal substance abuse
- Pacemaker/ Defibrillator
- Joint Injuries
- Other Diseases
All information contained within this website is for informational and educational purposes only and it is not to be considered promises, guarantees or warranties. Nordic Sauna/Tylo Sauna, its employees and representatives are not medical professionals nor should the information on this website be considered to be medical advice. It is neither implied nor should it be inferred that saunas prevent, treat or cure any disease. Consult your personal physician prior to the use of a sauna or any type of heat therapy. If you have certain health conditions, consult with your physician for clearance before purchasing a Sauna. Information and statements provided on this website about our saunas have not been evaluated by the Food and Drug Administration. The author will not be held responsible for anyone using this information to treat themselves or others.
Where are the covers made?
All our covers are bespoke and are made here in the U.K.
What is a Continuous Heat Seal?
A continuous heat seal is a padded baffle that runs continuously along the fold seam preventing any heat loss along this fold line. As standard all covers have two padded baffles at each end of the cover but not along the fold seam.
What is a Double Wrapped Core?
All of our covers are wrapped in a 5 ml thick tri-extruded plastic wrap to prevent moisture from reaching the foam core. A double-wrapped core is exactly as the name suggests and we add another layer around the foam core for extra protection.
How do you measure for a cover?
Please see our diagrams on how to measure and what information we require on our cover order page. If you require any further information, please contact us.
How long will it take to receive my bespoke cover?
Hot tub covers are generally made to order and will take approximately 15-20 Working Days.
We will advise you by e-mail the estimated delivery date. We will keep you informed if lead times exceed what we would generally anticipate. For an additional fee your order can be placed on a 7 Working Day rush order. If you require this please inform a sales team member when your place your order.
Do you remove my old cover if I need this?
Yes we provide this service for a fee contact us for more information and a price. If you wish to take us up on this service please ask the sales team when you are making your purchase of your new cover.
How do I know what thickness to choose?
We have three thickness options for you to choose from. The economy 4″-2″ tapered cover, the 5″-3″ standard Cover and the 6″-4″ premium cover. The most popular is the 5″-3″. However, if your spa is located in an exposed position we would recommend upgrading to the thickest cover option to ensure the best insulation. We would normally only recommend the standard 4″-2″ cover if your Hot Tub is situated indoors or in a very sheltered spot – for the little extra you spend on a thicker cover, you will save this in running and heating costs on your tub.
Can you make a replacement cover for any spa make/model?
Yes, all our covers are bespoke and as such we can make any size cover to suit any hot tub or swim spa.
Can I buy replacement inserts for my hot tub cover?
No, we only supply the whole new cover – this will also ensure a snug fit. It would be quite difficult to measure the inserts for a used vinyl.
Which hot tub cover colours are available?
We offer a choice of six colours. Please look for the ‘colour options’ tab.
Why are hot tub covers tapered?
All our hot tub covers are tapered to allow the rainwater to run off the cover instead of pooling on top of the cover.
Why should I buy from Saturnpas.co.uk?
Saturnspas.co.uk are cover experts with years of experience. We specialise in supplying top quality hot tub covers.
What warranty will I get with my new hot tub cover?
We are pleased to offer a One Year warranty with all of our replacement hot tub covers.
FAQs about Servicing, Filters & Chemicals
How often should I change my filters?
We recommend once every year after that time your filters will start to disintegrate. So if you emptied your tub and filled back up with fresh water the water would be circulated through dirty filters.
How often should I clean my filters?
Every 3 Months.
What should I clean my filters with?
Filter cleaning solution. Please ask a member of staff and they will happily provide you with what you need.
What can I do if I don’t know what filters I need?
We can help with that. We would need you to supply us with the make and model of your Hot Tub as well as pictures of your Filter. From this we can identify the correct ones for you.
How long will it take for an engineer to come out?
In the quiet season we are looking at 7-14 working days. However, in peak season this can be 28 working days depending on your area.
Are there any common faults to look out for and can I resolve these myself?
Yes, some of the common faults are as follows:
Low Flow (LF, FLO, FL, FL1, or three flashing dots)
Check that your filters are clean and in a fair condition. Check to see if the circulation pump is still moving the water around when calling for heat. Is there enough water in the hot tub? If you have a pressure switch it may need adjusting.
Heater Dry or Overheated (OH, OHH, HFL, DY, DRY)
Have you bled all the pumps and heater of air? Have you checked your filters? Is the pump still circulating?
Sensor Errors (SN, SNT, SNH, SNS, S1, S2)
Often sensor errors are down to sensor failure but sometimes can be a problem with the PCB.
When does it trip? Is there a set pattern? If your spa trips when you press a particular button it is usually the component you are trying to operate. Check to see if the spa trips when the heat indicator comes on as this may indicate a problem with the heater.
Spa is Leaking
How much water is it losing over 24hrs or a week? Have you taken off the inspection panel to see where it is coming from? Have you checked the unions are all tight?
How often should my Hot Tub be serviced?
We recommend a full service once a year when we do this we will use biofilm remover, biofilm will build up over a year in your pipe work so we like to flush this through the system.
My Hot Tub will not heat up, do I need an engineer?
Not necessarily, give us a call and we will suggest a few things to try first.
How long do I have to wait for parts?
Our fully stocked van has 1000’s of parts for all types of hot tubs and spas. If we don’t have the part on board, we can quickly source a part from one of our trusted supplies, and get your hot tub back up and running. We do not charge an additional call out fee.
Do your Hot Tub parts fitted by an engineer come with a Guarantee?
All parts supplied or fitted by us come with the manufacturers 12 Month warranty.
If I have an Eco-Pur filter what chemicals should I be using?
Chlorine as you cannot use Bromine with an Eco-Pur Filter.
How do I swap from Chlorine to Bromine?
If you want to change your spa or hot tub from Chlorine to Bromine, you can do it at any time. Simply begin adding bromine. There is no need to empty the spa and start again. The bromide salts that are an integral part of any bromine product stay in the water. The bromide salts will be activated by the chlorine. They don’t dissipate; they don’t gas off into the air. The only way to get bromine out of the water is to get rid of the water! If anything, bromine reverts back to sodium bromide until it is “recharged” back into active hypo-bromous acid or as we refer to it, bromine. You could also dilute it way down, however, you will have a bromine spa until it is drained.
However we recommend that you completely drain and flush your Hot Tub then refill it using Bromine. We also recommend that you change the filters.
What are the benefits of using Fi-Clor?
Fi-Clor is a Premium chemical so it is easier to use and maintain your Hot Tub with.
How often should I add chemicals to my Hot Tub?
This really depends on usage. However, you should check chemical levels every day.
Ask a question
We are very pleased with the cover, the service received and the quick delivery.
The ordering, delivery and installation of my chosen spa were all went smoothly.
I was concerned about day to day maintenance, but with the chemicals supplied and the simple instructions for use, I found this quick and easy to do.
My spa came with steps and a cover, and the only additional item I bought was a cover lifter, which I would recommend for ease of use and for keeping the cover off the ground. The cover was delivered and fitted almost as soon as I ordered it. My main reason for buying a spa was that I thought it would help with arthritis, and indeed it does. Not only that, but my circulation has improved, I am sleeping better, and my anxiety levels have reduced.
A spa is something I would recommend, for the reasons stated above and also just for fun! I would also recommend this company to provide and install it.
I wanted to email to say thank you for all your help over the past couple of weeks.
Good customer service is so hard to find now days and considering I was previously using a competitor made your assistance even more appreciated.
We have all loved having the hot tub, and with five of us aged from 11 to 50(ish) it has had pretty intensive use!
Living by the sea it’s a wonderful way to warm up and relax after a brave dip or a kitesurfing session. It’s also fantastic for getting outside and experiencing the elements on a cold windy day, or at night looking up at the sky and stars. It has really given us a new way to appreciate where we live. The tub pretty much runs itself and we haven’t really adjusted the controls as the menus seem a bit daunting, so we just turn the pumps and lights on and off when we’re in and adjust the nozzles to control the flow. Construction seems durable and we are pleased with the dark colour. The Bluetooth speakers are a nice touch and so far, no-one has dropped their phone in while fiddling with set up. All in all, we are enjoying the tub and still exploring how and when to use it and feel we made the right decision getting this rather than a swimming pool which we think would have had less use and been more maintenance heavy. Thanks for all your help in selecting and installing it, you were FAB!
PARTS & FILTERS
FOR ALL MODELS
Check out our wide range of parts and filters or call us for your needs
Do you have any questions? Lets talk!