Service & Maintenance

choose your plan
Biofilm Eliminator added to water on arrival, along with shock doseAfter a long period of heavy use, your hot tub will build up a layer of dirt and fats that will sit in the pipework unnoticed (the parts you don’t see). This product helps to clean inside the pipework.Biofilm Eliminator added to water on arrival, along with shock dose
Filters are put into soak in cleaning solutionOlder filters may need to be replaced and are available at an additional cost.Filters are put into soak in cleaning solution
Every jet is checked and cleaned to regain optimum performance levelEvery effort is made to clear each individual water jet of grit and dirt and to ensure that they can be moved freely and are as close to original performance level as possible.Every jet is checked and cleaned to regain optimum performance level
Full maintenance and performance checkAll pumps, blowers, and other major components are electronically measured for performance and each component is inspected for wear and tear. We also listen for abnormal noise and inspect that they are still water tight.Full maintenance and performance check
Pipework and glue joint inspectionThis ensures there are no leaks, kinks, or bends in the pipework.Pipework and glue joint inspection
Empty, clean, rinse down, and vacuum out the spaThis also includes vacuuming out the cabinet inspection area.Empty, clean, rinse down, and vacuum out the spa
Make notes of suggested repairs, and carry out repairs agreed with customerComponents, plumbing fittings, and so on are additional to the service cost. If repair work is likely to exceed one hour then additional labour charges may be applicable. If major work is required then we may need to visit again at a later date.Make notes of suggested repairs, and carry out repairs agreed with customer
Clean out head out circulation pump and check heater is clear and free of scaleClean out head out circulation pump and check heater is clear and free of scale
Tighten all unions, inspect and replace any small seals if required Gaskets and o’rings are included in the service charge, pump shaft seals are extraTighten all unions, inspect and replace any small seals if required
Re-fill with fresh water, rinse and re-fit filtersRe-fill with fresh water, rinse and re-fit filters
Prime all pumps of air and re-commissionPrime all pumps of air and re-commission
Balance water using customer chemicals, and sign off the service with the customerChemicals are also available to buy if required.Balance water using customer chemicals, and sign off the service with the customer
Wipe clean and replace the cover, then apply protection solutionWipe clean and replace the cover, then apply protection solution
Drain water from componentsDrain water from components
Shrink wrap the top of the spa Shrink wrap the top of the spa
Clean the cover and replaceClean the cover and replace
Leave isolator switch in off positionLeave isolator switch in off position

Annual Service
£299- £399
inc VAT
Biofilm Eliminator added to water on arrival, along with shock dose
Filters are put into soak in cleaning solution
Every jet is checked and cleaned to regain optimum performance level
Full maintenance and performance check
Pipework and glue joint inspection
Empty, clean, rinse down, and vacuum out the spa
Make notes of suggested repairs, and carry out repairs agreed with customer
Clean out head out circulation pump and check heater is clear and free of scale
Tighten all unions, inspect and replace any small seals if required
Re-fill with fresh water, rinse and re-fit filters
Prime all pumps of air and re-commission
Balance water using customer chemicals, and sign off the service with the customer
Wipe clean and replace the cover, then apply protection solution
Drain water from components
Shrink wrap the top of the spa
Clean the cover and replace
Leave isolator switch in off position
Enquire Now

Easycare
£179- £199
inc VAT
Biofilm Eliminator added to water on arrival, along with shock dose
Filters are put into soak in cleaning solution
Every jet is checked and cleaned to regain optimum performance level
Full maintenance and performance check
Pipework and glue joint inspection
Empty, clean, rinse down, and vacuum out the spa
Make notes of suggested repairs, and carry out repairs agreed with customer
Clean out head out circulation pump and check heater is clear and free of scale
Tighten all unions, inspect and replace any small seals if required
Re-fill with fresh water, rinse and re-fit filters
Prime all pumps of air and re-commission
Balance water using customer chemicals, and sign off the service with the customer
Wipe clean and replace the cover, then apply protection solution
Drain water from components
Shrink wrap the top of the spa
Clean the cover and replace
Leave isolator switch in off position
Enquire Now

Hibernate
£179- £199
inc VAT
Biofilm Eliminator added to water on arrival, along with shock dose
Filters are put into soak in cleaning solution
Every jet is checked and cleaned to regain optimum performance level
Full maintenance and performance check
Pipework and glue joint inspection
Empty, clean, rinse down, and vacuum out the spa
Make notes of suggested repairs, and carry out repairs agreed with customer
Clean out head out circulation pump and check heater is clear and free of scale
Tighten all unions, inspect and replace any small seals if required
Re-fill with fresh water, rinse and re-fit filters
Prime all pumps of air and re-commission
Balance water using customer chemicals, and sign off the service with the customer
Wipe clean and replace the cover, then apply protection solution
Drain water from components
Shrink wrap the top of the spa
Clean the cover and replace
Leave isolator switch in off position
Enquire Now

Spring Opening
£269- £299
inc VAT
Biofilm Eliminator added to water on arrival, along with shock dose
Filters are put into soak in cleaning solution
Every jet is checked and cleaned to regain optimum performance level
Full maintenance and performance check
Pipework and glue joint inspection
Empty, clean, rinse down, and vacuum out the spa
Make notes of suggested repairs, and carry out repairs agreed with customer
Clean out head out circulation pump and check heater is clear and free of scale
Tighten all unions, inspect and replace any small seals if required
Re-fill with fresh water, rinse and re-fit filters
Prime all pumps of air and re-commission
Balance water using customer chemicals, and sign off the service with the customer
Wipe clean and replace the cover, then apply protection solution
Drain water from components
Shrink wrap the top of the spa
Clean the cover and replace
Leave isolator switch in off position
Enquire Now

Call-out fees

Use the map below to get an idea of call out fees for repairs.

CUSTOMER TESTIMONIALS

We are very pleased with the cover, the service received and the quick delivery.

The ordering, delivery and installation of my chosen spa all went smoothly.

I was concerned about day to day maintenance, but with the chemicals supplied and the simple instructions for use, I found this quick and easy to do.
My spa came with steps and a cover, and the only additional item I bought was a cover lifter, which I would recommend for ease of use and for keeping the cover off the ground. The cover was delivered and fitted almost as soon as I ordered it. My main reason for buying a spa was that I thought it would help with arthritis, and indeed it does. Not only that, but my circulation has improved, I am sleeping better, and my anxiety levels have reduced.

A spa is something I would recommend, for the reasons stated above and also just for fun! I would also recommend this company to provide and install it.

I wanted to email to say thank you for all your help over the past couple of weeks.

Good customer service is so hard to find now days and considering I was previously using a competitor made your assistance even more appreciated.

We have all loved having the hot tub, and with five of us aged from 11 to 50(ish) it has had pretty intensive use!

Living by the sea it’s a wonderful way to warm up and relax after a brave dip or a kitesurfing session. It’s also fantastic for getting outside and experiencing the elements on a cold windy day, or at night looking up at the sky and stars. It has really given us a new way to appreciate where we live. The tub pretty much runs itself so we just turn the pumps and lights on and off when we’re in and adjust the nozzles to control the flow. Construction seems durable and we are pleased with the dark colour. The Bluetooth speakers are a nice touch and so far, no-one has dropped their phone in while fiddling with set up. All in all, we are enjoying the tub and still exploring how and when to use it and feel we made the right decision getting this rather than a swimming pool which we think would have had less use and been more maintenance heavy. Thanks for all your help in selecting and installing it, you were FAB!

Highly recommend purchasing from this company

The service we received was excellent- Alicia and Dave Went through every detail with us including an inspection to make sure the plot was suitable. They installed and set up the Hot tub so we were ready to jump in! The aftercare was great, readily answering questions and ensuring we were happy and understood the chemicals and how to look after our purchase. Highly recommend purchasing from this company.